My husband called premier west gears and scheduled them to work on our truck. When they arrived my husband was not able to be here. Carlos was the tech who showed up. At first I was nervous about it, not knowing what to expect. They showed up in a new Van and were wearing uniforms. Carlos explained everything he was going to do before he got started and patiently answer all of my questions. My husband was very happy with the work and I was pleased with the service.